Refund policy

Returns & Refunds

We hope you love your Etta Row jewelry. If you are not completely satisfied with your purchase, we accept eligible returns within 14 days of delivery.

Items must be unworn, unused, and in their original condition and packaging. Proof of purchase is required.

For hygiene reasons, earrings are final sale and cannot be returned or exchanged unless they arrive damaged or defective. Items marked Final Sale are also not eligible for return.

To request a return, please contact hello@shopettarow.com before sending your item back. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Once an approved return is received and inspected, we will notify you. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your jewelry is damaged, defective, or you receive the wrong item, please contact us within 5 days of delivery and include photos of the item and packaging so we can make it right.

Cancellations

If you need to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, it cannot be canceled.

Holiday Returns

Holiday purchases made between November 1 and December 24 may be returned through January 10, provided they meet our regular return requirements.